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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~person:"Santouridis, Ilias"
~subject:"Dienstleistungsqualität"
~subject:"Firm performance"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Firm performance
Customer satisfaction
3
Kundenzufriedenheit
3
Service quality
3
Greece
2
Griechenland
2
Arbeitszufriedenheit
1
Beziehungsmarketing
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Lieferantenmanagement
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Supplier relationship management
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customer satisfaction
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higher education
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job satisfaction
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relationship quality
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Santouridis, Ilias
Dahlgaard, Jens Jörn
9
Dahlgaard-Park, Su Mi
8
Casadesús, Martí
5
Marimon, Frederic
5
Soewarno, Noorlailie
5
He, Zhen
4
Petnji Yaya, Luc Honore
4
Tjahjadi, Bambang
4
Ali, Hazem
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Anh Huu Nguyen
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Bagur-Femenías, Llorenç
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Baković, Tomislav
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Duc Tai Do
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Dužević, Ines
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Ha Nam Khanh Giao
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Kornchai Phornlaphatrachakorn
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Lin, Shu-ping
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Perramon, Jordi
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Pramono, Rudy
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Putra, Aditya Halim Perdana Kusuma
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Rahman, Md. Musfiqur
3
Tabash, Mosab I.
3
Wayhan, Victor B.
3
Zhang, Min
3
Abu Afifa, Malik
2
Aijuan, Chen
2
Akob, Muhammad
2
Amorim, Marlene
2
Asif, Muhammad
2
Balderson, Erica L.
2
Bernarto, Innocentius
2
Bui Nhat Vuong
2
Calabrese, Armando
2
Chan, Ya-hui
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Chang, Hsin Hsin
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Chang, Tsang-Chuan
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Journal of Asian finance, economics and business : JAFEB
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of quality and service sciences
1
International journal of technology marketing : IJTMkt
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
2
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
3
Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Reklitis, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
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