Kyriakopoulos, Kyriakos; Ruyter, Ko de - In: Journal of Management Studies 41 (2004) 8, pp. 1469-1498
Although firms increasingly invest in systems (e.g. ISO, knowledge centres, IT systems) for utilizing stored knowledge … this issue, we suggest that firms rely on two distinct types of "knowledge stocks"- procedural and declarative memory … important implications for the organizational knowledge, capabilities, and product development literatures as well as for …