Bajaj, Akhilesh; Bates-Thornton, Meredith - In: Journal of Organizational and End User Computing (JOEUC) 29 (2017) 3, pp. 24-48
The knowledge embedded in organizational processes has been difficult to codify and make available to other members who need access to this knowledge either because they perform complementary processes or may need to take over the processes in question. Previous approaches to the codification of...