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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Wu, Li-wei"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Journal of air transport management
Managing service quality : MSQ ; an international journal
The journal of services marketing
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ECONIS (ZBW)
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Satisfaction and zone of tolerance : the moderating roles of elaboration and loyalty programs
Wu, Li-wei
;
Wang, Chung-yu
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 38-57
Persistent link: https://www.econbiz.de/10009500701
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2
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li-wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
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