//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
19
Complaint management
19
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
10
Service quality
10
Airline
8
Fluggesellschaft
8
Air passenger transport
6
Consumer behaviour
6
Konsumentenverhalten
6
Passagierluftverkehr
6
Beziehungsmarketing
5
Relationship marketing
5
Deutschland
4
Germany
4
Service recovery
4
USA
4
United States
4
Air transport
3
Customer service
3
Kundenservice
3
Luftverkehr
3
Airline image
2
Automotive industry
2
Behavioral intention
2
China
2
Estimation
2
Kfz-Industrie
2
Low-cost carriers
2
Low-cost strategy
2
Niedrigpreisstrategie
2
Recovery satisfaction
2
Schätzung
2
Service failure
2
Theorie
2
Theory
2
Advertising effects
1
Air Travel Consumer Report
1
Air carrier access act (ACAA)
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
12
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Case study
2
Fallstudie
2
more ...
less ...
Language
All
English
15
German
4
Author
All
Fürst, Andreas
4
Homburg, Christian
4
Bauer, Hans H.
3
Donnevert, Tobias
2
Falk, Tomas
2
Arora, Swapan Deep
1
Bergner, Kai
1
Budd, Thomas
1
Chang, Wei-Lung
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chow, Clement Kong-wing
1
Garrow, Laurie A.
1
Hammerschmidt, Maik
1
Handrich, Matthias
1
Hettenbach, Marc
1
Hubbard, Sarah M.
1
Hvass, Kristian A.
1
Ismail, Ishak
1
Kim, Yu-kyoung
1
Koschate, Nicole
1
Kressner, Josephine
1
Lee, Hyung-ryong
1
Lin, Tai-An
1
Liu, Hsiang-Te
1
Major, Wesley L.
1
Marimuthu, Malliga
1
Mathur, Sameer
1
Mumbower, Stacey
1
Nikbin, Davoud
1
Park, Jin-Ju
1
Park, Jin-Woo
1
Torfadóttir, Embla
1
Wen, Yung-Sung
1
Wetzel, Hauke
1
Wittman, Michael D.
1
more ...
less ...
Published in...
All
Journal of air transport management
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
International journal of consumer studies
11
Journal of service research
11
Journal of marketing management : MM
10
Ilmenauer Schriften zur Betriebswirtschaftslehre
9
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
2
An examination of disability-related complaints in the United States commercial aviation sector
Major, Wesley L.
;
Hubbard, Sarah M.
- In:
Journal of air transport management
78
(
2019
),
pp. 43-53
Persistent link: https://www.econbiz.de/10012112649
Saved in:
3
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
4
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
7
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
8
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
9
Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
-
2011
Persistent link: https://www.econbiz.de/10008933465
Saved in:
10
Is increasing airline denied boarding compensation limits the answer? : factors that contribute to denied boardings
Garrow, Laurie A.
;
Kressner, Josephine
;
Mumbower, Stacey
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009408978
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->