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~isPartOf:"Journal of air transport management"
~person:"Dong, Yufeng"
~subject:"Consumer behaviour"
~subject:"Deutschland"
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Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
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