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~isPartOf:"Journal of air transport management"
~subject:"Behavioral intention"
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Behavioral intention
Beschwerdemanagement
12
Complaint management
12
Dienstleistungsqualität
9
Service quality
9
Airline
8
Customer satisfaction
8
Fluggesellschaft
8
Kundenzufriedenheit
8
Air passenger transport
6
Passagierluftverkehr
6
Service recovery
4
Air transport
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Consumer behaviour
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Konsumentenverhalten
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Luftverkehr
3
USA
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United States
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Airline image
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China
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Customer service
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Kundenservice
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Low-cost carriers
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Low-cost strategy
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Niedrigpreisstrategie
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Recovery satisfaction
2
Service failure
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Air Travel Consumer Report
1
Air carrier access act (ACAA)
1
Air travel
1
Airlines
1
Airport
1
Airport management
1
Americans with disabilities act (ADA)
1
Arbeitskräfte
1
Baggage mishandling
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Behinderte
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Behindertenpolitik
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Beziehungsmarketing
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Capacity utilization
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Budd, Thomas
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Park, Jin-Ju
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Park, Jin-Woo
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Journal of air transport management
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Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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2
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
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