//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beschwerdemanagement
12
Complaint management
12
Service quality
9
Airline
8
Customer satisfaction
8
Fluggesellschaft
8
Kundenzufriedenheit
8
Air passenger transport
6
Passagierluftverkehr
6
Service recovery
4
Air transport
3
Consumer behaviour
3
Konsumentenverhalten
3
Luftverkehr
3
USA
3
United States
3
Airline image
2
Behavioral intention
2
China
2
Customer service
2
Kundenservice
2
Low-cost carriers
2
Low-cost strategy
2
Niedrigpreisstrategie
2
Recovery satisfaction
2
Service failure
2
Air Travel Consumer Report
1
Air carrier access act (ACAA)
1
Air travel
1
Airlines
1
Airport
1
Airport management
1
Americans with disabilities act (ADA)
1
Arbeitskräfte
1
Baggage mishandling
1
Behinderte
1
Behindertenpolitik
1
Beziehungsmarketing
1
Capacity utilization
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Case study
1
Fallstudie
1
Language
All
English
9
Author
All
Arora, Swapan Deep
1
Budd, Thomas
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chow, Clement Kong-wing
1
Hvass, Kristian A.
1
Ismail, Ishak
1
Kim, Yu-kyoung
1
Lee, Hyung-ryong
1
Marimuthu, Malliga
1
Mathur, Sameer
1
Nikbin, Davoud
1
Park, Jin-Ju
1
Park, Jin-Woo
1
Torfadóttir, Embla
1
Wittman, Michael D.
1
more ...
less ...
Published in...
All
Journal of air transport management
Journal of business research : JBR
45
International journal of hospitality management
44
Journal of retailing and consumer services
37
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
The service industries journal
16
Journal of the Academy of Marketing Science
15
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of marketing
5
Journal of retailing
5
Marketing intelligence & planning
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
Business horizons
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of global marketing
4
Journal of marketing management : MM
4
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
6
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
7
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
8
Does service recovery affect satisfaction and customer loyalty? : an empirical study of airline services
Chang, Yu-wei
;
Chang, Yu-hern
- In:
Journal of air transport management
16
(
2010
)
6
,
pp. 340-342
Persistent link: https://www.econbiz.de/10008658876
Saved in:
9
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->