//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of travel and tourism marketing"
~language:"eng"
~subject:"Confidence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Technischer Kundendienst"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Confidence
Customer service
71
Kundenservice
71
Dienstleistungsqualität
45
Service quality
45
Customer satisfaction
42
Kundenzufriedenheit
42
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
31
Konsumentenverhalten
31
Beschwerdemanagement
22
Complaint management
22
Dienstleistungssektor
12
Service industry
12
Service recovery
10
Service encounter
8
Service failure
8
Customer experience
7
Salespeople
7
Verkaufspersonal
7
Viral marketing
7
Virales Marketing
7
Arbeitsverhalten
6
Customer integration
6
Emotion
6
Kundenintegration
6
Robot
6
Roboter
6
Work behaviour
6
Airline
5
Fluggesellschaft
5
Arbeitszufriedenheit
4
Job satisfaction
4
Online retailing
4
Online-Handel
4
Air transport
3
Arbeitskräfte
3
E-commerce
3
Einzelhandel
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
Author
All
Chon, Kaye
1
Dhir, Amandeep
1
Flaherty, Karen E.
1
Hao, Fei
1
Islam, Nazrul
1
Kaur, Puneet
1
Pappas, James M.
1
Salo, Jari
1
Talwar, Shalini
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of travel and tourism marketing
Journal of retailing and consumer services
3
The service industries journal
3
International journal of hospitality management
2
Journal of business and psychology
2
Service business
2
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
1
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
European review of service economics and management
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of services and operations management : IJSOM
1
International journal of work innovation : IJWI
1
Inventi impact: retailing & consumer services
1
Journal of international trade & commerce
1
Journal of internet commerce
1
Journal of marketing analytics : JMA
1
Journal of marketing management : MM
1
Journal of service theory and practice
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Psychology & marketing
1
Review of marketing science
1
South African journal of business management
1
The journal of services marketing
1
Tourism and hospitality planning & development
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
3
The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment
Pappas, James M.
;
Flaherty, Karen E.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 894-902
Persistent link: https://www.econbiz.de/10003730778
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->