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~isPartOf:"Journal of business research : JBR"
~isPartOf:"NBER Working Paper"
~subject:"Customer service"
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Search: subject:"Gemeinnützigkeit"
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Customer service
Charitable organization
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Gemeinnützige Organisation
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Public services
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Öffentliche Dienstleistung
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Fundraising
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Wohltätigkeit
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Health care system
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Krankenhaus
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Grégoire, Yany
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Hepworth, Adam
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Lee, Na Young
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Nguyen, Nguyen
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Suri, Anshu
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Journal of business research : JBR
NBER Working Paper
Public management review
2
The journal of services marketing
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E-government und die Erneuerung des öffentlichen Sektors
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Financial theory and practice
1
International journal of services and operations management
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Journal of service management
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Journal of service research : JSR
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Lehr- und Forschungsberichte / Lehrstuhl Markt und Konsum, Institut für Betriebsforschung, Universität Hannover
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Management information systems : mis quarterly
1
Manual of international marketing
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Occupational Manuals and Projacts in Marketing
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Risk governance & control : financial markets & institutions
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Strategic alignment, governance, people and culture
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The international journal of business science & applied management : IJBSAM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
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ECONIS (ZBW)
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Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
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