//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of services marketing"
~person:"Gruber, Thorsten"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer satisfaction
2
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Arbeitszufriedenheit
1
Consumer behaviour
1
Customer feedback
1
Eudaimonic well-being
1
Front-line employee
1
Hedonic well-being
1
Job satisfaction
1
Konsumentenverhalten
1
Lebensqualität
1
Positive customer feedback
1
Quality of life
1
Satisfaction
1
Transformative service research
1
USA
1
United States
1
Zufriedenheit
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Gruber, Thorsten
Barnes, Donald C.
3
Collier, Joel E.
3
Abney, Alexandra K.
2
Alkire, Linda
2
Gustafsson, Anders
2
Hutzinger, Clemens
2
Madupalli, Ramana Kumar
2
Pelletier, Mark J.
2
Poddar, Amit
2
Qi, Ji
2
Sirianni, Nancy J.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
White, Allyn
2
Aghazadeh, Hashem
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Ashill, Nicholas J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Ball, Joan
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Beeler-Connelly, Lisa L.
1
Benkenstein, Martin
1
Benoit, Sabine
1
Black, Hulda G.
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bone, Sterling
1
Bowen, David E.
1
Brack, Anna Dorothea
1
Brady, Michael K.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
The journal of services marketing
International journal of services, economics and management
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->