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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chen, Qimei"
~person:"Dhir, Amandeep"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Conference Paper"
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Dienstleistungsqualität
Consumer behaviour
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Chen, Qimei
Dhir, Amandeep
Balaji, M. S.
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Chebat, Jean-Charles
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Journal of business research : JBR
Journal of consumer behaviour : an international research review
1
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ECONIS (ZBW)
4
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
2
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
3
Consumption in the public eye : the influence of social presence on service experience
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 302-310
Persistent link: https://www.econbiz.de/10009507212
Saved in:
4
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
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