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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Choi, Sunmee"
~person:"Dhir, Amandeep"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Conference Paper"
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Dienstleistungsqualität
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Choi, Sunmee
Dhir, Amandeep
Balaji, M. S.
5
Chebat, Jean-Charles
5
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4
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4
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Journal of business research : JBR
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of international consumer marketing
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
2
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
3
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
4
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
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