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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
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Dienstleistungsqualität
Service quality
Tourism employees
5
Tourismusberufe
5
Arbeitszufriedenheit
3
Job satisfaction
3
Arbeitskräfte
2
Arbeitsverhalten
2
Beziehungsmarketing
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Customer satisfaction
2
Customer service
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Dienstleistungsberufe
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Kundenservice
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Kundenzufriedenheit
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Leistungsmotivation
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Relationship marketing
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Service workers
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Work behaviour
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Anforderungsprofil
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Arbeitsgestaltung
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Arbeitspsychologie
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Australia
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Australien
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British
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Burnout
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COVID-19
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Coronavirus
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Customer experience
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Customer-oriented behavior
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Dienstleistungssektor
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Einzelhandel
1
Emotion
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Emotional exhaustion
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Emotional labor
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Employee retention
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Employee wellbeing outcomes
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Frontline employee
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Dean, David
1
Holmqvist, Jonas
1
Kraak, Johannes Marcelus
1
Nansuri, Ruhadi
1
Suhartanto, Dwi
1
Triyuni, N. N.
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Journal of business research : JBR
International journal of hospitality management
29
International journal of contemporary hospitality management
11
Tourism management : research, policies, practice
9
Journal of hospitality marketing & management
6
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Tourism management perspectives : TMP
5
Journal of travel and tourism marketing
4
International journal of economics and finance
2
Inventi impact: service sector
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The Cornell hospitality quarterly
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Applied economics
1
Asia-Pacific journal of business administration
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Cogent business & management
1
EuroMed journal of business
1
European research studies
1
Global strategic management in the service industry : a perspective of the new era
1
Information technology & tourism
1
International journal of business innovation and research
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of management and economics
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of air transport management
1
Journal of business economics and management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of hospitality and tourism insights
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of service management
1
Journal of service research : JSR
1
Journal of strategic marketing
1
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ECONIS (ZBW)
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi
;
Dean, David
;
Nansuri, Ruhadi
;
Triyuni, …
- In:
Journal of business research : JBR
83
(
2018
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
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