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~isPartOf:"Journal of business research : JBR"
~person:"Chebat, Jean-Charles"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Dienstleistungsqualität
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Service quality
5
Beschwerdemanagement
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Chebat, Jean-Charles
Balaji, M. S.
5
Gustafsson, Anders
4
De Keyser, Arne
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Gallan, Andrew S.
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Martin, Drew
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
Review of marketing science
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ECONIS (ZBW)
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Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
4
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
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