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~isPartOf:"Journal of business research : JBR"
~person:"Ciuchita, Robert"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Ciuchita, Robert
Balaji, M. S.
5
Gustafsson, Anders
5
Chebat, Jean-Charles
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Martin, Drew
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Lassala, Carlos
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Lervik-Olsen, Line
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
2
Customer experience
management
in the age of big data analytics : a strategic framework
Holmlund, Maria
;
Van Vaerenbergh, Yves
;
Ciuchita, Robert
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 356-365
Persistent link: https://www.econbiz.de/10012257620
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