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~isPartOf:"Journal of business research : JBR"
~person:"Collier, Joel E."
~subject:"Emotion"
~subject:"Salespeople"
~subject:"Service quality"
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Collier, Joel E.
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
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