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~isPartOf:"Journal of business research : JBR"
~person:"Edvardsson, Bo"
~person:"Homburg, Christian"
~subject:"Beschwerdemanagement"
~subject:"Kundenorientierung"
~subject:"Service industry"
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Beschwerdemanagement
Kundenorientierung
Service industry
Customer satisfaction
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kundenzufriedenheit
2
Betriebliche Wertschöpfung
1
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Buyer-seller-relationships
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Edvardsson, Bo
Homburg, Christian
Witell, Lars
5
Chebat, Jean-Charles
4
Gustafsson, Anders
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Wünderlich, Nancy V.
4
Balaji, M. S.
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Journal of business research : JBR
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
6
Journal of service management
5
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Management Know-how
2
Managing service quality : MSQ ; an international journal
2
Series on technology management
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Interaktionen im Dienstleistungsbereich
1
Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Management, organizations and society
1
Marketing letters : a journal of research in marketing
1
Neue betriebswirtschaftliche Forschung : Nbf
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
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Routledge series in management, organization and society
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The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
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ECONIS (ZBW)
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Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
2
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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