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~isPartOf:"Journal of business research : JBR"
~person:"Mavondo, Felix"
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
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