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~isPartOf:"Journal of business research : JBR"
~subject:"Deutschland"
~subject:"E-commerce"
~subject:"Online-Handel"
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Search: subject_exact:"Customer orientation"
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Deutschland
E-commerce
Online-Handel
Beziehungsmarketing
624
Relationship marketing
624
Consumer behaviour
338
Konsumentenverhalten
338
Customer satisfaction
136
Kundenzufriedenheit
136
Brand management
132
Markenführung
132
Dienstleistungsqualität
103
Service quality
103
Brand image
100
Markenimage
100
Social Web
91
Social web
91
Customer integration
83
Kundenintegration
82
Lieferantenmanagement
79
Supplier relationship management
79
Brand
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Markenartikel
66
Internet marketing
65
Online-Marketing
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Customer value
53
Kundenwert
53
Marketing management
45
Marketingmanagement
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44
Einzelhandel
43
Retail trade
43
Emotion
41
Beschwerdemanagement
38
Complaint management
38
Confidence
37
Vertrauen
37
Online retailing
36
Social media
35
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34
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45
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Hellström, Daniel
2
Hjort, Klas
2
Vakulenko, Yulia
2
Abdullahi, Hassana
1
Acquila-Natale, Emiliano
1
Agarwal, Manoj Kumar
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Apiradee Wongkitrungrueng
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Bader-El-Den, Mohamed
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1
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1
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1
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1
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1
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1
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1
Chaudhuri, Ranjan
1
Chen, Qian
1
Chung, HoEun
1
Ciuchita, Robert
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1
Fu, Xiaorong
1
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1
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1
García-Henche, Blanca
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Journal of business research : JBR
SpringerLink / Bücher
105
Journal of retailing and consumer services
94
Gabler Edition Wissenschaft
62
International journal of electronic customer relationship management : IJECRM
43
Springer eBook Collection / Business and Economics
43
International journal of electronic marketing and retailing : IJEMR
25
International journal of internet marketing and advertising : IJIMA
23
Industrial marketing management : the international journal for industrial and high-tech firms
21
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
International journal of business information systems : IJBIS
20
International journal of retail & distribution management
19
Jahrbuch der Absatz- und Verbrauchsforschung
19
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
19
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
19
Die Bank
18
Europäische Hochschulschriften / 5
18
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of electronic commerce research : JECR
17
Journal of internet commerce
17
Asia Pacific journal of marketing and logistics
16
Electronic commerce research
16
Hamburger Schriften zur Marketingforschung
16
Handelsforschung
16
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
Journal of retailing
16
Neue betriebswirtschaftliche Forschung : Nbf
16
The journal of business & industrial marketing
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
The service industries journal
15
International journal of electronic commerce : IJEC
14
Kundenorientierung im Touristikmanagement
14
Gabler-Edition Wissenschaft
13
International journal of retail and distribution management
13
Psychology & marketing
13
Marketing : ZFP ; journal of research and management
12
Wirtschaftswissenschaft
12
Berichte aus der Betriebswirtschaft
11
Electronic Services
11
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ECONIS (ZBW)
45
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1
Ripping off regular consumers? : the antecedents and consequences of consumers' perceptions of e-commerce platforms' digital power abuse
Chen, Qian
;
Wang, Yumeng
;
Gong, Yeming
;
Liu, Shan
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014368198
Saved in:
2
Reappraising the roles of review valence and conflict in online relationships
Liu, Ran
;
Ford, John B.
;
Zhang, Weiyong
;
Bonnici, Joseph
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383191
Saved in:
3
Transferring in-store experience to online : An omnichannel strategy for DIY customers' enhanced brand resonance and co-creative actions
Suh, Taewon
;
Moradi, Masoud
- In:
Journal of business research : JBR
168
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014434840
Saved in:
4
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
5
Innovation activity and the outcomes of B2C, B2B, and B2G E-Commerce in EU countries
Škare, Marinko
;
Gavurova, Beata
;
Rigelsky, Martin
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303686
Saved in:
6
Integrating digital platform dynamics into customer orientation research : a systematic review and research agenda
Castell, Carolin
;
Kiefer, Jasmin
;
Schubach, Sebastian
; …
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014303730
Saved in:
7
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
8
Triggering brand switching in online stores : the effectiveness of recommendations for private labels versus national brands
Kobuszewski Volles, Barbara
;
Van Kerckhove, Anneleen
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304087
Saved in:
9
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
10
Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine
;
Kamble, Sachin S.
;
Benkhati, Imane
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
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