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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Mehrsprachigkeit
9
Multilingualism
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Language
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Sprache
6
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
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Englisch (Sprache)
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Hispanics
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Hispano-Amerikaner
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Service quality
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Advertising
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Advertising effects
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Bilinguals
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Cultural identity
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Customer satisfaction
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Ethnic group
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Ethnische Gruppe
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Kulturelle Identität
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Services
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Werbewirkung
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Werbung
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Adjectives
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Banking
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Bargaining theory
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Beschwerdemanagement
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Beziehungsmarketing
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Bilingualism
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Brand image
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Canada
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China
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Chinesisch
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Cognition
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Communication
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D'Alessandro, Steven
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Holmqvist, Jonas
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Koslow, Scott
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Shamdasani, Prem N.
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Touchstone, Ellen E.
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Journal of business research : JBR
E-marketing in developed and developing countries : emerging practices
1
Journal of travel and tourism marketing
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The journal of services marketing
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ECONIS (ZBW)
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The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
2
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
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