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~isPartOf:"Journal of business research : JBR"
~subject:"Service experience"
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Service experience
Dienstleistungsmanagement
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Service quality
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Journal of business research : JBR
The journal of services marketing
2
Benchmarking : an international journal ; BIJ
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International journal of contemporary hospitality management
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International journal of hospitality management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of service management
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ECONIS (ZBW)
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Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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