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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~subject:"Beziehungsmarketing"
~subject:"Emotion"
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Beziehungsmarketing
Emotion
Customer service
8
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USA
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Konsumentenverhalten
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Lastovicka, John L.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
The journal of services marketing
44
Journal of retailing and consumer services
42
International journal of hospitality management
35
Journal of business research : JBR
34
Journal of service research
17
International journal of contemporary hospitality management
16
Journal of service research : JSR
16
The service industries journal
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SpringerLink / Bücher
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Journal of service theory and practice
11
Journal of service theory and practice : JSTP
11
Psychology & marketing
10
Services marketing quarterly
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Journal of marketing
9
Managing service quality : MSQ ; an international journal
9
Service business
9
International journal of business and economics
8
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
Business horizons
5
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business process management journal
4
Cogent business & management
4
Europäische Hochschulschriften / 5
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Truly, madly, deeply : consumers in the throes of material possession love
Lastovicka, John L.
;
Sirianni, Nancy J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 323-342
Persistent link: https://www.econbiz.de/10009272166
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2
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
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