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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Customer service
8
Kundenservice
8
USA
7
United States
7
Consumer behaviour
4
Emotion
2
Satisfaction
2
Zufriedenheit
2
Beschwerdemanagement
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Beziehungsmarketing
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Brand
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Brand image
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Complaint management
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Consumer goods
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Customer satisfaction
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Decision
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Entscheidung
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Experiment
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Hong Kong
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Hongkong
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Immaterielle Güter
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Kundenzufriedenheit
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Learning process
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Markenartikel
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Personality psychology
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Product
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Relationship marketing
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Social behaviour
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Goodman, Joseph K.
1
Hui, Michael K.
1
Irwin, Julie R.
1
Litt, Ab
1
Nicolao, Leonardo
1
Peck, Joann
1
Shu, Suzanne B.
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Tormala, Zakary L.
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Wan, Lisa C.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Journal of retailing and consumer services
43
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
24
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
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ECONIS (ZBW)
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1
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
Saved in:
2
Fragile enhancement of attitudes and intentions following difficult decisions
Litt, Ab
;
Tormala, Zakary L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
4
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008747738
Saved in:
3
The effect of mere touch on perceived ownership
Peck, Joann
;
Shu, Suzanne B.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
3
,
pp. 434-447
Persistent link: https://www.econbiz.de/10003895835
Saved in:
4
Happiness for sale : do experiential purchases make consumers happier than material purchases?
Nicolao, Leonardo
;
Irwin, Julie R.
;
Goodman, Joseph K.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 188-198
Persistent link: https://www.econbiz.de/10003880176
Saved in:
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