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~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Credibility
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complaint intentions
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expectation-confirmation theory
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online shopping
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signal credibility
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Customers complaints in online shopping : the role of signal credibility
Hu, Mingyao
;
Rabinovich, Elliot
;
Hou, Hanping
- In:
Journal of electronic commerce research : JECR
16
(
2015
)
2
,
pp. 95-108
Persistent link: https://www.econbiz.de/10011296865
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