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~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"The journal of services marketing"
~person:"Cook, Laurel Aynne"
~subject:"Customer experience"
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Journal of fashion marketing and management
The journal of services marketing
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Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
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