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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Confidence"
~subject:"customer loyalty"
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Search: subject:"Customer relationship management"
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Confidence
customer loyalty
Beziehungsmarketing
184
Relationship marketing
184
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
81
Kundenzufriedenheit
81
Dienstleistungsqualität
66
Service quality
66
Hotel industry
38
Hotellerie
38
Brand management
22
Gastronomie
22
Markenführung
22
Restaurant industry
22
Vertrauen
22
Brand image
21
Financial services
21
Finanzdienstleistung
21
Markenimage
21
Viral marketing
18
Virales Marketing
18
loyalty
18
Bank
16
Beschwerdemanagement
14
Complaint management
14
Social Web
13
Social web
13
Gastgewerbe
12
Hospitality industry
12
Emotion
11
trust
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
Personal banking
10
Privatkundengeschäft
10
satisfaction
10
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22
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Article
33
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Article in journal
33
Aufsatz in Zeitschrift
33
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English
33
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Kharouf, Husni
2
Narteh, Bedman
2
Rajaobelina, Lova
2
Sekhon, Harjit
2
Agbemabiese, George Cudjoe
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Alhazmi, Basem Masoud
1
Ali Eliwa, Rasha
1
Arcand, Manon
1
Assaker, Guy
1
Atorough, Peter
1
Baker, Melissa A.
1
Bergeron, Jasmin
1
Boateng, Sheena Lovia
1
Braimah, Mahama
1
Brennan, Ross
1
Brun, Isabelle
1
Busser, James A.
1
Cham Tat Huei
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Devlin, James
1
El Haddad, Rania
1
El-Manstrly, Dahlia
1
Ennew, Christine T.
1
Fazal-e-Hasan, Syed
1
Gazzoli, Gabriel
1
Goh, Ben
1
Han, Heesup
1
Hickman, Ellie
1
Houjeir, Roudaina
1
Huang, Shuyue
1
Huffman, Lynn
1
Jeaheng, Yoksamon
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Kabadayi, Sertan
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of hospitality marketing & management
Journal of retailing and consumer services
58
Journal of business research : JBR
37
Industrial marketing management : the international journal for industrial and high-tech firms
29
The service industries journal
29
International journal of hospitality management
20
Journal of strategic marketing
20
Cogent business & management
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
International journal of electronic marketing and retailing : IJEMR
17
Services marketing quarterly
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
The journal of services marketing
14
International journal of electronic customer relationship management : IJECRM
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Journal of travel and tourism marketing
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The international review of retail, distribution and consumer research
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of marketing : EJM
9
International journal of business excellence
9
International journal of business information systems : IJBIS
9
International journal of retail & distribution management
9
Total quality management & business excellence
9
International journal of business excellence : IJBEX
8
International journal of services, economics and management
8
Journal of global marketing
8
Journal of internet commerce
8
Journal of service research : JSR
8
Market : review for marketing theory and practice
8
Psychology & marketing
8
Service business
8
European research studies
7
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
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ECONIS (ZBW)
33
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1
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
2
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
3
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
4
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
5
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
6
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
7
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
8
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
9
The role of effective communication and trustworthiness in determining guests' loyalty
Kharouf, Husni
;
Sekhon, Harjit
;
Fazal-e-Hasan, Syed
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 240-262
Persistent link: https://www.econbiz.de/10012176610
Saved in:
10
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
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