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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Social web"
~subject:"customer loyalty"
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Search: subject:"Customer relationship management"
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Social web
customer loyalty
Beziehungsmarketing
184
Relationship marketing
184
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
81
Kundenzufriedenheit
81
Dienstleistungsqualität
66
Service quality
66
Hotel industry
38
Hotellerie
38
Brand management
22
Confidence
22
Gastronomie
22
Markenführung
22
Restaurant industry
22
Vertrauen
22
Brand image
21
Financial services
21
Finanzdienstleistung
21
Markenimage
21
Viral marketing
18
Virales Marketing
18
loyalty
18
Bank
16
Beschwerdemanagement
14
Complaint management
14
Social Web
13
Gastgewerbe
12
Hospitality industry
12
Emotion
11
trust
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
Personal banking
10
Privatkundengeschäft
10
satisfaction
10
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17
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Article
27
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Article in journal
27
Aufsatz in Zeitschrift
27
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English
27
Author
All
Dewnarain, Senika
2
Lee, Seonjeong
2
Mavondo, Felix
2
Ramkissoon, Haywantee
2
Agbemabiese, George Cudjoe
1
Akhtar, Nadeem
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Melissa A.
1
Bilro, Ricardo Godinho
1
Braimah, Mahama
1
Cham Tat Huei
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Clark, Victoria
1
Durkin, Mark
1
Gazzoli, Gabriel
1
Goh, Ben
1
Guerreiro, João Pedro Silva Martins
1
Gómez-Suárez, Mónica
1
Hardin, Andrew
1
Huang, Shuyue
1
Huffman, Lynn
1
Ieva, Marco
1
Israeli, Aviad A.
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Karpinski, Aryn C.
1
Kim, Chloe Shinae
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Min-Seong
1
Kim, Peter Beomcheol
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Lee, Chung Hun
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of hospitality marketing & management
Journal of business research : JBR
91
Journal of retailing and consumer services
64
International journal of internet marketing and advertising : IJIMA
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The journal of product & brand management
32
Journal of strategic marketing
27
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
The service industries journal
22
Cogent business & management
21
International journal of electronic marketing and retailing : IJEMR
20
The journal of brand management : an international journal
20
Business horizons
19
Journal of marketing
19
Journal of promotion management : innovations in planning and applied research
19
International journal of business information systems : IJBIS
18
International journal of electronic customer relationship management : IJECRM
18
Journal of internet commerce
18
Marketing intelligence & planning
18
Technological forecasting & social change : an international journal
18
The journal of services marketing
16
Journal of marketing communications
15
Journal of service management
15
SpringerLink / Bücher
14
Asia Pacific journal of marketing and logistics
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of global marketing
12
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
Services marketing quarterly
12
Tourism management : research, policies, practice
12
International journal of electronic commerce : IJEC
11
International journal of technology marketing : IJTMkt
11
Journal of electronic commerce research : JECR
11
The journal of business & industrial marketing
11
International journal of hospitality management
10
Journal of customer behaviour
10
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ECONIS (ZBW)
27
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27
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1
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
2
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
3
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
4
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
6
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
Saved in:
7
Social media engagement and organic post effectiveness : a roadmap for increasing the effectiveness of social media use in hospitality industry
Aydin, Gökhan
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012256114
Saved in:
8
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
9
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
10
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
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