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~isPartOf:"Journal of financial services marketing : JFSM"
~language:"eng"
~person:"Aspara, Jaakko"
~person:"Barari, Mojtaba"
~person:"Samad, Sarminah"
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Beziehungsmarketing
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Relationship marketing
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2
Customer satisfaction
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Konsumentenverhalten
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Kundenzufriedenheit
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agnitude of service failure
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Aspara, Jaakko
Barari, Mojtaba
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Brun, Isabelle
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Journal of marketing
1
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ECONIS (ZBW)
4
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Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
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