//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Aspara, Jaakko"
~person:"Samad, Sarminah"
~subject:"Bank"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Bank
Beziehungsmarketing
3
Relationship marketing
3
Aktionäre
1
Banking
1
Beschwerdemanagement
1
Brand credibility
1
Brand image
1
Brand management
1
Complaint handling
1
Complaint management
1
Consumer behaviour
1
Credibility
1
Customer expectations
1
Customer experiences
1
Customer satisfaction
1
Dienstleistungsqualität
1
Electronic Banking
1
Electronic banking
1
Generational theory
1
Glaubwürdigkeit
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Markenführung
1
Markenimage
1
Mobile banking
1
Nordeuropa
1
Northern Europe
1
Personal banking
1
Privatkundengeschäft
1
Satisfaction
1
Service quality
1
Shareholders
1
agnitude of service failure
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Aspara, Jaakko
Samad, Sarminah
Caruana, Albert
2
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Atorough, Peter
1
Bosch, Johan
1
Brun, Isabelle
1
Chircop, Saviour
1
Clark, Victoria
1
Cripps, Helen
1
Durkin, Mark
1
Fortin, Annick
1
Guo, Yongsheng
1
Holland, John
1
Kabadayi, Sertan
1
Konietzny, Jirka
1
Kreander, Niklas
1
Ladhari, Ines
1
Ladhari, Riadh
1
Lafi, Adel Shehadah
1
Liu, Tsung-Chi
1
Maas, Peter
1
Murray, Lisa
1
Pitt, Leyland F.
1
Puustinen, Pekka
1
Pérez, Andrea
1
Rajaobelina, Lova
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Rootman, Chantal
1
Saarijävi, Hannu
1
Salem, Heba
1
Salo, Jari
1
Shams, Ghazal
1
Souiden, Nizar
1
Tait, Madéle
1
Tamimi, Hussain A. Hassan al-
1
Uddin, Md. Hamid
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->