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~isPartOf:"Journal of financial services marketing : JFSM"
~person:"McNally, Regina C."
~subject:"Bank marketing"
~subject:"Service quality"
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An exploration of call centre agents' CRM software use, customer orientation and job performance in the customer relationship maintenance phase
McNally, Regina C.
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10003697795
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