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~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Souiden, Nizar"
~subject:"Kundenwert"
~subject:"Service quality"
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Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh
;
Souiden, Nizar
;
Ladhari, Ines
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 111-124
Persistent link: https://www.econbiz.de/10009385061
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