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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Beziehungsmarketing
Relationship marketing
70
Consumer behaviour
43
Konsumentenverhalten
43
Financial services
38
Finanzdienstleistung
38
Personal banking
30
Privatkundengeschäft
30
Customer satisfaction
22
Kundenzufriedenheit
22
Bank
21
Dienstleistungsqualität
18
Service quality
18
Confidence
17
Vertrauen
17
Bank marketing
16
Bankmarketing
16
USA
16
United States
16
Electronic Banking
13
Electronic banking
13
Brand management
11
Markenführung
11
Anlageverhalten
10
Behavioural finance
10
Corporate Social Responsibility
9
Corporate social responsibility
9
Großbritannien
9
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Investment Fund
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Investmentfonds
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Corporate reputation
7
Firmenimage
7
Markenimage
7
Portfolio selection
7
Portfolio-Management
7
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6
Australien
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Financial literacy
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70
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Murthi, B. P. S.
3
Rajaobelina, Lova
3
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Brun, Isabelle
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2
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Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
2
Shams, Ghazal
2
Steffes, Erin M.
2
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
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1
Arcand, Manon
1
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1
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1
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Chircop, Saviour
1
Clark, Victoria
1
Clark-Murphy, Marilyn
1
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1
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1
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Published in...
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Journal of financial services marketing : JFSM
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
70
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1
Editorial: Personal selling and sales
management
in the marketing of financial services : introduction to the special issue
Sangri, Esmail Salehi
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 71-73
Persistent link: https://www.econbiz.de/10010497782
Saved in:
2
Special issue on customer relationship
management
in banking : reassessing theory and practice
Sarel, Dan
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003697745
Saved in:
3
Variables influencing the customer relationship
management
of banks
Rootman, Chantal
;
Tait, Madéle
;
Bosch, Johan
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10003806432
Saved in:
4
Customer relationship
management
: a case study of a Greek bank
Blery, Evangelia
;
Michalakopoulos, Michaelis
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 116-124
Persistent link: https://www.econbiz.de/10003458290
Saved in:
5
Customer value exchange
Jackson, Tyrone W.
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 314-332
Persistent link: https://www.econbiz.de/10003501341
Saved in:
6
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
7
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
8
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
9
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
10
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
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