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~isPartOf:"Journal of health organization and management"
~subject:"Deutschland"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Deutschland
Hochschule
Hospital
Dienstleistungsqualität
57
Service quality
57
Gesundheitsversorgung
40
Health care
40
Krankenhaus
37
Gesundheitswesen
29
Health care system
29
Patients
22
Patienten
21
Quality management
19
Qualitätsmanagement
19
Customer satisfaction
8
Healthcare
8
Kundenzufriedenheit
8
Physicians
8
Ärzte
8
Großbritannien
7
Quality improvement
7
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7
Health services
6
Hospital management
6
Krankenhausmanagement
6
Patient satisfaction
6
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5
Australien
5
Developing countries
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Entwicklungsländer
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Hospitals
5
Arbeitsschutz
4
Corporate culture
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Emotion
4
Occupational safety
4
Organisatorischer Wandel
4
Organizational change
4
Patient safety
4
Quality
4
Unternehmenskultur
4
Cancer
3
Customer integration
3
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38
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38
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3
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English
38
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Denis, Jean-Louis
2
Palumbo, Rocco
2
Abdallah, Ayman Bahjat
1
Adinolfi, Paola
1
Akingbola, Kunle
1
Ali, Naser
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Annarumma, Carmela
1
Arab-Motlagh, Mohammad
1
Arruda Ignacio, Paulo Sergio de
1
Bagayogo, Fatou Farima
1
Ballardie, Ruth
1
Bamber, Greg
1
Barchielli, Chiara
1
Bartram, Timothy
1
Belasen, Alan T.
1
Belasen, Ariel
1
Bellé, Nicola
1
Bismark, Marie
1
Boaz, Annette
1
Boehme, Tillmann
1
Boichat, Charlotte
1
Bosko, Tawnya
1
Brandis, Susan
1
Brauelt, Isabelle
1
Burgess, Nicola
1
Buttigieg, Sandra C.
1
Canaway, Rachel
1
Ciasullo, Maria Vincenza
1
Colldén, Christian
1
De Rosis, Sabina
1
Deakins, Eric
1
Dey, Prasanta Kumar
1
Dunt, David
1
Dzandu, Michael D.
1
Fan, Joshua Poh
1
Fellenz, Martin R.
1
Feng, Zhilan
1
Fielden, Jonathan
1
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Journal of health organization and management
Health care management review : HCM review
74
International journal of hospitality management
57
Working paper / National Bureau of Economic Research, Inc.
49
NBER working paper series
47
NBER Working Paper
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of health economics
41
Quality management journal : QMJ
38
The TQM journal : the international review of organizational improvement
35
SpringerLink / Bücher
28
Discussion paper series / IZA
25
Journal of marketing for higher education
24
Health marketing quarterly
23
Health economics
22
International journal of quality and service sciences
22
Beiträge zur Hochschulpolitik
21
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
The service industries journal
20
Total quality management & business excellence
20
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality & reliability management
16
Services marketing quarterly
16
Health care management science
15
Ruhr economic papers
15
Discussion paper / Centre for Economic Policy Research
14
Economics of education review
14
CESifo working papers
13
The European journal of health economics
13
IZA Discussion Paper
12
International review on public and non-profit marketing
12
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Service business
11
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ECONIS (ZBW)
38
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review
Ciasullo, Maria Vincenza
;
Lim, Weng Marc
;
Manesh, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014302956
Saved in:
3
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
4
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
5
A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser
;
Dzandu, Michael D.
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
Saved in:
6
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
7
Prosocial voice in the hierarchy of healthcare professionals : the role of emotions after harmful patient safety incidents
Richmond, John G.
;
Burgess, Nicola
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 327-342
Persistent link: https://www.econbiz.de/10014303246
Saved in:
8
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
9
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
10
Lean healthcare applied systematically in a medium-sized medical clinic hospitalization
Martins Drei, Samuel
;
Arruda Ignacio, Paulo Sergio de
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 666-689
Persistent link: https://www.econbiz.de/10013367400
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