//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Gefühl"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Emotion
124
Consumer behaviour
76
Konsumentenverhalten
76
Beziehungsmarketing
20
Relationship marketing
20
Kundenzufriedenheit
19
Advertising effects
13
Werbewirkung
13
Dienstleistungsqualität
12
Service quality
12
USA
12
United States
12
Cognition
11
Kognition
11
Experiment
10
Beschwerdemanagement
9
Brand
9
Brand management
9
Complaint management
9
Customer service
9
Kundenservice
9
Markenartikel
9
Markenführung
9
Personality psychology
9
Persönlichkeitspsychologie
9
Advertising
8
Brand image
8
Markenimage
8
Werbung
8
emotions
8
Arbeitsverhalten
7
Holiday behaviour
7
Tourism
7
Tourismus
7
Urlaubsverhalten
7
Work behaviour
7
Internet marketing
6
Kaufentscheidung
6
Online-Marketing
6
more ...
less ...
Online availability
All
Undetermined
14
Free
1
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Lunardo, Renaud
2
Anaza, Nwamaka A.
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Bachrach, Daniel G.
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Ball, Joan P.
1
Cabello-Manrique, David
1
Choi, Chul-Jae
1
Corfman, Kim P.
1
Cusin, Julien
1
Fanjul, María Luisa
1
Filep, Sebastian
1
Flacandji, Michaël
1
Guintcheva, Guergana
1
Ham, Jeong-Min
1
Huang, Zhuowei
1
Inocencio, Ma. Josephine E.
1
Jaramillo, Susana
1
Jeong, Gap Yeon
1
Johnson, Samuel
1
Kim, Kawon Kathy
1
Kim, Min Suk
1
Lamberton, Cait
1
Lee, Heekyung
1
Lee-Wingate, Sooyeon Nikki
1
Lindsey-Hall, Kristina K.
1
Lteif, Lama
1
Madamba, Jeanette Angeline Banzon
1
Matteucci, Xavier
1
Miao, Li
1
Millán, Angel
1
Min, Dae-Gyu
1
Moital, Miguel
1
Mojicac, Loida E.
1
Neves, Cristiana
1
Nuviala, Alberto
1
Nuviala, Román
1
Pappous, Athanasios
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of international trade & commerce
Psychology & marketing
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of management : JOM
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
4
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
5
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
6
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
7
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
8
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
9
Love in tourist motivation and satisfaction
Filep, Sebastian
;
Matteucci, Xavier
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
6
,
pp. 1026-1034
Persistent link: https://www.econbiz.de/10012259613
Saved in:
10
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->