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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Psychology & marketing"
~subject:"Cognition"
~subject:"Customer satisfaction"
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Cognition
Customer satisfaction
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117
Consumer behaviour
72
Konsumentenverhalten
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Beziehungsmarketing
18
Relationship marketing
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Kundenzufriedenheit
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Lunardo, Renaud
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Miao, Li
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Augusto, Mário Gomes
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Psychology & marketing
International journal of hospitality management
57
Journal of business research : JBR
56
Journal of retailing and consumer services
37
Journal of travel and tourism marketing
26
The journal of services marketing
21
Journal of hospitality marketing & management
20
Journal of business ethics : JOBE
19
Tourism management : research, policies, practice
19
Journal of behavioral decision making
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
International journal of contemporary hospitality management
16
Tourism management perspectives : TMP
16
Journal of business and psychology
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
12
The service industries journal
12
European journal of marketing : EJM
11
Journal of Asian finance, economics and business : JAFEB
9
Journal of consumer research : JCR ; an interdisciplinary bimonthly
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of service management
9
Service business
9
Journal of consumer behaviour : an international research review
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Services marketing quarterly
8
European journal of marketing
7
European management journal
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
7
Journal of marketing management : MM
7
Marketing letters : a journal of research in marketing
7
SpringerLink / Bücher
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
Global business review
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of retail & distribution management
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ECONIS (ZBW)
25
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1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
4
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
5
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
6
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
7
The persuasiveness of metaphor in advertising
Septianto, Felix
;
Pontes, Nicolas
;
Tjiptono, Fandy
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 951-961
Persistent link: https://www.econbiz.de/10013186894
Saved in:
8
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
9
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
10
Love in tourist motivation and satisfaction
Filep, Sebastian
;
Matteucci, Xavier
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
6
,
pp. 1026-1034
Persistent link: https://www.econbiz.de/10012259613
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