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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
~subject:"Experiment"
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Customer satisfaction
Experiment
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Consumer behaviour
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Konsumentenverhalten
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Lunardo, Renaud
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Psychology & marketing
International journal of hospitality management
52
Journal of business research : JBR
39
Journal of economic psychology : research in economic psychology and behavioral economics
34
Journal of retailing and consumer services
30
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
28
Journal of travel and tourism marketing
23
Discussion paper / Tinbergen Institute
21
Journal of hospitality marketing & management
20
The journal of services marketing
20
Journal of behavioral and experimental economics
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Tourism management : research, policies, practice
19
Journal of behavioral decision making
18
Journal of economic behavior & organization : JEBO
17
Discussion paper series / IZA
15
Tourism management perspectives : TMP
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International journal of contemporary hospitality management
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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CESifo working papers
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
12
Jena economic research papers
11
Service business
11
The service industries journal
11
Journal of business ethics : JOBE
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Journal of business and psychology
9
European journal of marketing : EJM
8
Games and economic behavior
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Journal of service theory and practice : JSTP
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Services marketing quarterly
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Experimental economics : a journal of the Economic Science Association
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Games
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service research : JSR
7
Journal of the Academy of Marketing Science
7
Marketing letters : a journal of research in marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CESifo Working Paper Series
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1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
Love is in the air : consumers' perception of products from firms signaling their family nature
Rauschendorfer, Natalie
;
Prügl, Reinhard
;
Lude, …
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 239-249
Persistent link: https://www.econbiz.de/10012796091
Saved in:
3
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
4
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
5
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
6
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
7
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
8
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
9
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
10
Love in tourist motivation and satisfaction
Filep, Sebastian
;
Matteucci, Xavier
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
6
,
pp. 1026-1034
Persistent link: https://www.econbiz.de/10012259613
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