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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Service business"
~subject:"Hospitality industry"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Hospitality industry
Customer satisfaction
166
Kundenzufriedenheit
166
Dienstleistungsqualität
104
Service quality
104
Consumer behaviour
86
Konsumentenverhalten
86
Beziehungsmarketing
75
Relationship marketing
75
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25
Complaint management
25
Gastronomie
21
Restaurant industry
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Hotel industry
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Hotellerie
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satisfaction
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Fung, Clare P. Y.
1
Hon, Alice H. Y.
1
Hsu, Maxwell K.
1
Huang, Zhuowei
1
Kim, Mi Ran
1
Knutson, Bonnie J.
1
Li, Xiang
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Luo, Ching-Ching
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Miao, Li
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So, Kevin Kam Fung
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Swanson, Scott R.
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Tai, Yang-Fei
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Wang, Hsiu-Yuan
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service business
International journal of hospitality management
23
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
5
Cogent business & management
3
The Cornell hospitality quarterly
3
International journal of business innovation and research
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of hospitality and tourism insights
2
Journal of retailing and consumer services
2
Routledge handbooks
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : THR
2
Tourism management perspectives : TMP
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Annals of tourism research : ATR ; a social sciences journal
1
Apps management and e-commerce transactions in real-time
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Consumer behaviour in hospitality and tourism
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Emerald gems
1
Enlightening tourism : ET ; a pathmaking journal
1
European research on management and business economics
1
European research studies
1
From customer retention to a holistic stakeholder management system : living a vision
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Handbook of hospitality operations and IT
1
Impact of globalization and advanced technologies on online business models
1
Information technology & tourism
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ECONIS (ZBW)
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1
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
2
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
3
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
4
Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
Saved in:
5
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
6
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
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