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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The journal of services marketing"
~isPartOf:"Wealth(s) and subjective well-being"
~subject:"Konsumentenverhalten"
~subject:"Quality of life"
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Search: subject:"Zufriedenheit"
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Konsumentenverhalten
Quality of life
Customer satisfaction
273
Kundenzufriedenheit
273
Dienstleistungsqualität
181
Service quality
181
Consumer behaviour
150
Beziehungsmarketing
149
Relationship marketing
149
Satisfaction
61
Customer service
56
Kundenservice
56
Arbeitszufriedenheit
52
Job satisfaction
52
Zufriedenheit
47
Lebensqualität
36
Beschwerdemanagement
35
Complaint management
35
Dienstleistungssektor
31
Emotion
31
Service industry
31
USA
27
United States
27
Arbeitsverhalten
25
Hotel industry
25
Hotellerie
25
Work behaviour
25
Gastronomie
23
Restaurant industry
23
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
20
Tourismus
20
Viral marketing
18
Virales Marketing
18
Customer experience
17
Services
17
Well-being
17
Customer integration
16
Kundenintegration
16
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Undetermined
130
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Article
177
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1
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Article in journal
164
Aufsatz in Zeitschrift
164
Aufsatz im Buch
14
Book section
14
Collection of articles of several authors
1
Sammelwerk
1
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English
178
Author
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Mattila, Anna S.
6
Klaus, Philipp
4
Sharma, Piyush
4
Kim, Eojina
3
Lee, Seonjeong
3
Miao, Li
3
Raab, Carola
3
Tang, Liang
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Brulé, Gaël
2
Chen, Ivy S. N.
2
Gounaris, Spiros
2
Han, Heesup
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Kim, Soon-Ho
2
Liu, Matthew Tingchi
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Ryu, Kisang
2
Seger-Guttmann, Tali
2
Sirgy, M. Joseph
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Wong, IpKin Anthony
2
Ahmad, Hassan
1
Ajitha, Aswathy Asokan
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Al-Okaily, Nour Salah
1
Ali, Fayaz
1
Ali, Mohamed Ahmed
1
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The journal of services marketing
Wealth(s) and subjective well-being
Journal of retailing and consumer services
331
Discussion paper series / IZA
224
International journal of hospitality management
198
Journal of business research : JBR
181
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
105
IZA Discussion Paper
104
Journal of travel and tourism marketing
99
Journal of hospitality marketing & management
95
International journal of contemporary hospitality management
86
International journal of happiness and development
76
Tourism management : research, policies, practice
75
Cogent business & management
74
Journal of economic behavior & organization : JEBO
70
Psychology & marketing
61
The service industries journal
60
Services marketing quarterly
58
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
56
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Asia Pacific journal of marketing and logistics
50
Tourism management perspectives : TMP
48
Journal of economic psychology : research in economic psychology and behavioral economics
47
Service business
42
GLO discussion paper
41
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Working paper
40
Journal of service management
39
Journal of strategic marketing
37
NBER working paper series
36
CESifo working papers
35
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Applied economics letters
32
Discussion paper
32
International journal of consumer studies
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
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ECONIS (ZBW)
178
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178
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
10
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
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