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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Cobble, Dorothy Sue"
~person:"Ok, Chihyung"
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Dienstleistungsqualität
2
Service quality
2
Tourism employees
2
Tourismusberufe
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Anforderungsprofil
1
Arbeitsverhalten
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Beziehungsmarketing
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Dienstleistungsmanagement
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Gastronomie
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Hotel industry
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Relationship marketing
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Work behaviour
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accomplishment
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depersonalization
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display rules
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emotional intelligence
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service orientation
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Cobble, Dorothy Sue
Ok, Chihyung
Brewster, Zachary W.
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Jacob, Céline
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Chan, Eric S. W.
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Lee, JungHoon
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Lee, Lindsey
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Lloyd, Kathleen
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
2
Journal of hospitality marketing & management
2
ILR review : the journal of work and policy
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Working Class in American History
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The working class in American history
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Women In American History
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Women in American history
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Working Class in American History Ser
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ECONIS (ZBW)
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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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2
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
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