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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Kim, Wansoo"
~person:"Lee, Seoki"
~person:"Mattila, Anna S."
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Search: subject_exact:"Gaststätte"
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Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
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Kim, Wansoo
Lee, Seoki
Mattila, Anna S.
Guéguen, Nicolas
3
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Kim, Eojina
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Magnini, Vincent P.
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Namkung, Young
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
23
Tourism economics : the business and finance of tourism and recreation
9
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
5
Tourism management : research, policies, practice
5
Cornell hospitality quarterly : CQ
4
The Cornell hospitality quarterly
3
The service industries journal
3
Journal of business research : JBR
2
Journal of travel and tourism marketing
2
International journal of revenue management : IJRM
1
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
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ECONIS (ZBW)
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1
Does franchising alleviate restaurants' vulnerability to economic conditions?'
Koh, Yoon
;
Rhou, Yinyoung
;
Lee, Seoki
;
Singal, Manisha
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 627-648
Persistent link: https://www.econbiz.de/10011912278
Saved in:
2
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
3
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
5
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
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