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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Lee, Chung Hun"
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies
Lee, Chung Hun
;
Cranage, David A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 330-360
Persistent link: https://www.econbiz.de/10010398800
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