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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Lee, JungHoon"
~person:"Yoon, Hye Hyun"
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Arbeitsverhalten
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Dienstleistungsmanagement
1
Dienstleistungsqualität
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Emotion
1
Hotel industry
1
Hotellerie
1
Intelligence
1
Intelligenz
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Service management
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Service quality
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Tourism employees
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Tourismusberufe
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Work behaviour
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accomplishment
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depersonalization
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display rules
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emotional intelligence
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emotionalexhaustion
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service orientation
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Lee, JungHoon
Yoon, Hye Hyun
Brewster, Zachary W.
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Guéguen, Nicolas
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Jacob, Céline
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Ok, Chihyung
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
8
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Service business
2
Journal of hospitality marketing & management
1
The service industries journal
1
Tourism management : research, policies, practice
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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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