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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Hospitality industry"
~subject:"Restaurant industry"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Hospitality industry
Restaurant industry
Customer satisfaction
81
Kundenzufriedenheit
81
Consumer behaviour
45
Konsumentenverhalten
45
Dienstleistungsqualität
44
Service quality
44
Beziehungsmarketing
33
Relationship marketing
33
Hotel industry
19
Hotellerie
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Gastronomie
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satisfaction
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service quality
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Mathe, Kimberly
3
Mattila, Anna S.
2
Ryu, Kisang
2
Scott-Halsell, Sheila
2
Bogicevic, Vanja
1
Brewster, Zachary W.
1
Bujisic, Milos
1
Fung, Clare P. Y.
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Han, Heesup
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Harrington, Robert J.
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Heffner, Allen V.
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1
Hu, Hsin-Hui Hu
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1
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Jovanovic, Verka
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Kang, Jee-Won
1
Kim, Eojina
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Kim, Jungsun
1
Kim, Mi Ran
1
Kim, Seontaik
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Kim, Wansoo
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King, Brian
1
Knutson, Bonnie J.
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Krawczyk, Matthew
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Lai, Hung-Sheng
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Miao, Li
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Nicolau, Juan L.
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Parsa, H. G.
1
Powell, F. Allen
1
Raab, Carola
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
112
Journal of hospitality marketing & management
46
International journal of contemporary hospitality management
36
Journal of travel and tourism marketing
15
Journal of retailing and consumer services
13
Cogent business & management
8
Journal of hospitality and tourism insights
8
Tourism management : research, policies, practice
8
Tourism management perspectives : TMP
7
Quality management journal : QMJ
6
The Cornell hospitality quarterly
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Service business
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Asia Pacific journal of marketing and logistics
4
International journal of services and operations management
4
International journal of services, economics and management
4
Inventi impact: service sector
4
Journal of Islamic marketing
4
Journal of business research : JBR
4
Services marketing quarterly
4
Administrative Sciences : open access journal
3
Cornell hospitality quarterly : CQ
3
Enlightening tourism : ET ; a pathmaking journal
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
Journal of Asian finance, economics and business : JAFEB
3
Managing service quality : MSQ ; an international journal
3
The service industries journal
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
European journal of management and business economics : EJM&BE
2
European research studies
2
Global business review
2
International business and economics research journal
2
International journal of business and globalisation : IJBG
2
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ECONIS (ZBW)
24
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1
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
2
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
3
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
4
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
Saved in:
5
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
6
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
7
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
8
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
9
Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments
Ryu, Kisang
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 66-92
Persistent link: https://www.econbiz.de/10011632993
Saved in:
10
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
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