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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Hospitality industry"
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Hospitality industry
Customer satisfaction
81
Kundenzufriedenheit
81
Consumer behaviour
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Dienstleistungsqualität
44
Service quality
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Beziehungsmarketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
23
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
5
Cogent business & management
3
The Cornell hospitality quarterly
3
International journal of business innovation and research
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of hospitality and tourism insights
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Journal of retailing and consumer services
2
Routledge handbooks
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Service business
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The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism and hospitality research : THR
2
Tourism management perspectives : TMP
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Annals of tourism research : ATR ; a social sciences journal
1
Apps management and e-commerce transactions in real-time
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Consumer behaviour in hospitality and tourism
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Emerald gems
1
Enlightening tourism : ET ; a pathmaking journal
1
European research on management and business economics
1
European research studies
1
From customer retention to a holistic stakeholder management system : living a vision
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Handbook of hospitality operations and IT
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Impact of globalization and advanced technologies on online business models
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ECONIS (ZBW)
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1
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
2
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
3
Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
6
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
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