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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Beziehungsmarketing"
~subject:"Bibliometrie"
~subject:"Complaint management"
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Beziehungsmarketing
Bibliometrie
Complaint management
Emotion
79
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Hotel industry
14
Hotellerie
14
Relationship marketing
14
emotions
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Job satisfaction
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Ahmed, Saleh Uddin Mansur
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Ayachit, Madhura
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Baloglu, Seyhmus
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Bilro, Ricardo Godinho
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Cai, Ruiying
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Dung Minh Nguyen
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1
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1
Kanjanakan, Pattamol
1
Khogeer, Yusra
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Kwek, Anna
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Journal of hospitality marketing & management
Journal of marketing management : MM
Journal of business research : JBR
60
International journal of hospitality management
44
Journal of retailing and consumer services
43
The journal of services marketing
23
The journal of brand management : an international journal
19
The journal of product & brand management
15
Journal of service research : JSR
14
Psychology & marketing
14
The service industries journal
11
European journal of marketing : EJM
10
International journal of contemporary hospitality management
10
Journal of business ethics : JOBE
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service theory and practice : JSTP
9
Journal of travel and tourism marketing
9
Service business
9
The journal of business & industrial marketing
9
Tourism management : research, policies, practice
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Administrative Sciences : open access journal
7
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
European management journal
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service management
7
Journal of service theory and practice
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of business and psychology
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of retailing
6
Journal of the Academy of Marketing Science
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business and globalisation : IJBG
5
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ECONIS (ZBW)
19
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1
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
2
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
Saved in:
3
A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura
;
Chitta, Shyamsunder
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
Saved in:
4
The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan
;
Doan, Tin
;
Kanjanakan, Pattamol
;
Kim, Peter …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10013177422
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
9
Coping with emotional labor in high stress hospitality work environments
Teoh, Mark Weiyii
;
Wang, Ying
;
Kwek, Anna
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 883-904
Persistent link: https://www.econbiz.de/10012176753
Saved in:
10
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
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