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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Beziehungsmarketing"
~subject:"Bibliometrie"
~subject:"Viral marketing"
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Beziehungsmarketing
Bibliometrie
Viral marketing
Emotion
79
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Hotel industry
14
Hotellerie
14
Relationship marketing
14
emotions
11
Gastronomie
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Job satisfaction
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Bibliometrics
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Ahmed, Saleh Uddin Mansur
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Ayachit, Madhura
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Baloglu, Seyhmus
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Bilro, Ricardo Godinho
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Hwang, Yoo Hee
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Kanjanakan, Pattamol
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Kim, Peter Beomcheol
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Qu, Hailin
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Journal of hospitality marketing & management
Journal of marketing management : MM
Journal of business research : JBR
62
Journal of retailing and consumer services
49
International journal of hospitality management
45
The journal of brand management : an international journal
20
The journal of services marketing
20
The journal of product & brand management
19
Psychology & marketing
14
Tourism management : research, policies, practice
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
International journal of contemporary hospitality management
11
Journal of travel and tourism marketing
11
The service industries journal
11
European journal of marketing : EJM
10
Service business
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of business ethics : JOBE
9
Journal of service theory and practice : JSTP
9
The journal of business & industrial marketing
9
Asia Pacific journal of marketing and logistics
8
Cogent business & management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service research : JSR
8
Administrative Sciences : open access journal
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of service theory and practice
7
Tourism management perspectives : TMP
7
European management journal
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality and service sciences
6
Journal of business and psychology
6
Journal of promotion management : innovations in planning and applied research
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
The international review of retail, distribution and consumer research
6
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ECONIS (ZBW)
21
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21
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1
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
2
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
Saved in:
3
A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura
;
Chitta, Shyamsunder
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
Saved in:
4
The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan
;
Doan, Tin
;
Kanjanakan, Pattamol
;
Kim, Peter …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10013177422
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
9
Coping with emotional labor in high stress hospitality work environments
Teoh, Mark Weiyii
;
Wang, Ying
;
Kwek, Anna
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 883-904
Persistent link: https://www.econbiz.de/10012176753
Saved in:
10
Predicting hotel book intention : the influential role of helpfulness and advocacy of online reviews
Ghosh, Tathagata
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 299-322
Persistent link: https://www.econbiz.de/10011880405
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