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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Beziehungsmarketing"
~subject:"China"
~subject:"United Kingdom"
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Beziehungsmarketing
China
United Kingdom
Emotion
79
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Hotel industry
14
Hotellerie
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Relationship marketing
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emotions
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Huang, Songshan
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Journal of hospitality marketing & management
Journal of marketing management : MM
Journal of business research : JBR
46
Journal of retailing and consumer services
40
International journal of hospitality management
39
The journal of services marketing
20
The journal of brand management : an international journal
16
Journal of travel and tourism marketing
15
The journal of product & brand management
14
Tourism management : research, policies, practice
14
International journal of contemporary hospitality management
12
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
Academy of Management journal : AMJ
10
European journal of marketing : EJM
10
Journal of business ethics : JOBE
10
The service industries journal
10
Asia Pacific journal of marketing and logistics
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service theory and practice : JSTP
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
The journal of business & industrial marketing
8
Tourism management perspectives : TMP
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of customer behaviour
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Administrative Sciences : open access journal
5
Cogent business & management
5
International journal of market research
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
The journal of personal selling & sales management : JPSSM
5
European journal of marketing
4
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ECONIS (ZBW)
21
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21
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1
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
2
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
3
Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
4
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
5
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
6
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
7
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
10
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
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