//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Produktqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Produktqualität
Customer service
44
Kundenservice
44
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
24
Service quality
24
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
14
Complaint management
14
Einzelhandel
9
Retail trade
9
Hospital
4
Krankenhaus
4
Online retailing
4
Online-Handel
4
Salespeople
4
Verkaufspersonal
4
Arbeitszufriedenheit
3
Contract theory
3
Frontline employees
3
Job satisfaction
3
Leistungsmotivation
3
Lieferkette
3
Perception
3
Product quality
3
Supply chain
3
Vertragstheorie
3
Wahrnehmung
3
Work motivation
3
service encounter
3
service failure
3
service recovery
3
Aerospace industry
2
Arbeitsverhalten
2
Business process management
2
Customer delight
2
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Kim, Sang Hyun
2
Bakshi, Nitin
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Kim, Junyong
1
Netessine, Serguei
1
Savva, Nicos
1
Wansink, Brian
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
Berichte aus der Volkswirtschaft
1
Cahier de recherche / Centre de Recherche pour l'Etude et l'Observation des Conditions de Vie, CREDOC
1
Conference Board report
1
Die Forschung in Zukunft - die Zukunft in Forschung : [die Beiträge wurden auf dem XXX. Kongress der Deutschen Marktforschung vom 21. - 23. Mai 1995 in Berlin als Vorträge gehalten]
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
INSEAD Working Paper
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production economics
1
International journal of production research
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
1
Metamorphosis : a journal of management research
1
Neue Wege des Versicherungsmanagements : Festschrift zum 60. Geburtstag von Günter Schmidt
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
Working paper : working paper series
1
Ökonomische Analyse von Verträgen
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->