//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of revenue and pricing management"
~subject:"Restaurant industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Restaurant industry
Dienstleistungsqualität
481
Service quality
481
Customer satisfaction
313
Kundenzufriedenheit
313
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
235
Relationship marketing
235
Customer service
73
Kundenservice
73
Einzelhandel
71
Retail trade
71
Beschwerdemanagement
61
Complaint management
61
Hotel industry
58
Hotellerie
58
Gastronomie
46
Online retailing
45
Online-Handel
45
Emotion
38
Viral marketing
37
Virales Marketing
37
Dienstleistungssektor
31
Service industry
31
E-commerce
30
Electronic Commerce
30
Satisfaction
27
Brand management
26
Markenführung
26
Quality management
25
Qualitätsmanagement
25
Brand image
24
Markenimage
24
Confidence
23
Customer integration
23
Customer loyalty
23
Kundenintegration
23
Vertrauen
23
Hospital
21
more ...
less ...
Online availability
All
Undetermined
29
Type of publication
All
Article
46
Type of publication (narrower categories)
All
Article in journal
46
Aufsatz in Zeitschrift
46
Language
All
English
46
Author
All
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Bowden, Jana
2
Goh, Ben
2
Kim, Kyungmin
2
Mattila, Anna S.
2
Prayag, Girish
2
Aggarwal, Arun
1
Ahn, Tae-hong
1
Al-Kilani, Shaymaa
1
Ali Eliwa, Rasha
1
Antun, John M.
1
Berenger Contrí, Gloria
1
Bilgihan, Anil
1
Byun, Jaemun
1
Cao, Yang
1
Chaouali, Walid
1
Chen, Chihchien
1
Cheng, Cheng-Feng
1
Cheng, Ching-Chan
1
Cho, Hwaim
1
Choi, Hwansuk Chris
1
Choi, Jihee
1
Chuah, Stephanie Hui-wen
1
Clauzel, Amélie
1
Costen, Wanda
1
Dagger, Tracey S.
1
Dandotiya, Ravi
1
El Hedhli, Kamel
1
El-Manstrly, Dahlia
1
Elliott, Kevin M.
1
Eugene Cheng-xi Aw
1
Frash, Robert
1
Fuentes Blasco, María
1
Ghahramani, Ladan
1
Gil Saura, Irene
1
Givens, Kayde D.
1
Gong, Taeshik
1
Guichard, Nathalie
1
Guzman, Francisco
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of revenue and pricing management
International journal of hospitality management
105
International journal of contemporary hospitality management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of hospitality and tourism insights
8
Journal of travel and tourism marketing
8
The Cornell hospitality quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of business research : JBR
6
Quality management journal : QMJ
6
Services marketing quarterly
6
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Cornell hospitality quarterly : CQ
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Service business
4
The TQM journal : the international review of organizational improvement
4
The service industries journal
4
Tourism management : research, policies, practice
4
Applied economics letters
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The journal of services marketing
3
Tourism management perspectives : TMP
3
American economic journal : a journal of the American Economic Association
2
Benchmarking : an international journal ; BIJ
2
Discussion paper / Tinbergen Institute
2
Enlightening tourism : ET ; a pathmaking journal
2
Food policy : economics planning and politics of food and agriculture
2
Global business review
2
International journal of business and globalisation : IJBG
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of process management and benchmarking : IJPMB
2
more ...
less ...
Source
All
ECONIS (ZBW)
46
Showing
1
-
10
of
46
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
3
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
4
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
5
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
7
Marketing luxury services beyond affluence in the new normal : insights from fine dining during the coronavirus pandemic
Lim, Weng Marc
;
Aggarwal, Arun
;
Dandotiya, Ravi
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209691
Saved in:
8
How do restaurant atmospherics influence restaurant authenticity? : an integrative framework and empirical evidence
Al-Kilani, Shaymaa
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665979
Saved in:
9
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
10
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->